IT Support Needs for Small Businesses

Need some help maintaining your small business’s IT? Here are some keys to success for the best possible outcome.

24x7x365 Support

The IT world is flourishing rapidly, and it’s vital to have an operations team that can keep up. If your current Managed Service Provider isn’t around 24/7 like most businesses these days, then they aren’t the provider for you anymore. Your current provider may be checking out after 5 pm each day and not available on weekends, which means it’s high time to begin looking for other options.

ItsGuru’s dedication to providing round-the-clock service is unparalleled in the industry. Whether you need us during weeknights, weekends, or holidays, our phones are always available for your IT Support needs. 

First Call Response & Escalation Management

Our team at ItsGuru is committed to providing the top industry professionals for your everyday needs. Our technicians are Certified within our businesses to provide you with knowledge, expertise and insights to help resolve 90%+ issues on First Call while also making sure customers feel satisfied 94%.

We are striving hard to get issues resolved quickly and efficiently. If we cannot resolve it on the first call, then ticket escalation will occur so that you can be assigned a specialist who knows all about what needs fixing in no time at all. 

Incident Response Planning & Cyber Security Management 

Looking for a way to keep your business safe? ItsGuru can help you develop the perfect Security Incident Response Plan. From Ransomware and Phishing Attacks, we have plans to protect against Cyber Breaches before they happen, so all employees stay informed of any threats or risks in their environment. 

When you need help on the backend, ItsGuru’s Cyber Security team is here for any issues that arise. We’ll be able to communicate with real-time updates and take remediation steps quickly when things go wrong, so your business stays secure. 

Real-Time Support for your Employees

We know that waiting on hold or getting stuck in a ticketQue can be frustrating. That’s why our team offers multiple lines of communication from Chat, Email and Phone Support to help get your issues and queries resolved as soon as possible. We offer Chat support Monday through Friday from 8 am to 5 pm and Email and Phone assistance 24/7. Our phone services are fast with an average wait time of less than 1 minute, making us your best choice!

Disaster Recovery & Business Continuity

It’s no wonder that businesses are subject to many different types of risks not only to survive but prosper in the phase of adversity- whether it be natural disasters or artificial problems like internet outages. The best way to refrain from future problems is by planning for them proactively. ItsGuru’s Business Continuity team will take a holistic look at your business and craft an appropriate strategy based on what you need specifically, whether Internet outages or floodplains.

Vendor Management

Your time is precious. Why spend it, managing vendors? ItsGuru has the answer for you! We offer a stack of Premier Vendors who are proven to work together and take care of all your needs, reducing unnecessary stress in management while giving peace of mind that nothing can go wrong without our knowledge or involvement. Let us handle the hassle of vendor management for you. Our Account Teams work with each vendor to ensure proper communication and solutions are maintained, so there are no hiccups in your day-to-day business operations.